At ProveraCare Inc. ("ProveraCare," "we," "us," or "our"), safeguarding your privacy and protecting your sensitive information is our highest priority. This Privacy Policy describes how we collect, use, protect, and disclose personal and health-related information collected through the ProveraCare website and services ("Site").
Scope of this Policy
This Privacy Policy applies solely to information collected by ProveraCare through our Site and services. It does not apply to external websites linked to or from our services.
Consent
By accessing or using the ProveraCare Site and services, you expressly consent to the collection, use, and disclosure of your personal and health information in accordance with this Privacy Policy.
Information We Collect
By accessing or using the ProveraCare Site and services, you expressly consent to the collection, use, and disclosure of your personal and health information in accordance with this Privacy Policy.
• Client names, addresses, contact details (email, phone numbers).
• Personal health information (PHI), such as medical history, conditions, treatment plans, medications, caregiver notes, and any other health-related details.
• Information about care providers, including names, credentials, schedules, skills, and work history.
• Time tracking data for care visits, invoicing, and reporting purposes.
How We Use Information
Your personal and health-related information is used to:
• Provide, manage, and improve our home healthcare management services.
• Schedule appointments, track caregiver visits, and facilitate accurate invoicing.
• Communicate effectively with clients, caregivers, and authorized parties.
• Ensure compliance with applicable healthcare and privacy regulations.
• Respond to inquiries, resolve disputes, and provide support.
Compliance and Data Security
ProveraCare adheres strictly to privacy and security standards required under PIPEDA (Personal Information Protection and Electronic Documents Act) and HIPAA (Health Insurance Portability and Accountability Act). Our security measures include:
• Industry-standard encryption for data transmission and storage.
• Access to sensitive data limited to authorized personnel only.
• Regular security audits and vulnerability assessments.
• Comprehensive incident response plans in place for handling data breaches, including timely notifications to affected individuals and regulatory bodies.
User Responsibilities
Users are responsible for safeguarding their login credentials, maintaining accuracy in provided data, and promptly reporting unauthorized access or suspicious activities.
Third-Party Providers
We may engage third-party service providers to facilitate certain aspects of our services. These providers must adhere to strict confidentiality obligations and comply with applicable privacy laws. Payment and billing information, including credit card numbers, are handled securely by external payment processors and are not stored on our systems.
Retention of Data
We retain personal and health-related data only for the duration required to deliver services, comply with legal requirements, and fulfill the purposes outlined in this Privacy Policy.
Access and Correction
Users have the right to access, review, and correct their personal information. Requests for data access or corrections can be directed to
privacy@proveracare.com.
Privacy by Design
ProveraCare integrates privacy considerations into every aspect of our service design and system implementation.
Changes to the Privacy Policy
We reserve the right to update or modify this Privacy Policy as necessary. Changes will be posted on our Site with the effective date clearly noted.
Dispute Resolution
Any disputes related to this Privacy Policy will first attempt resolution through good faith negotiation. Unresolved disputes will proceed to arbitration according to the laws of Ontario, Canada.
Contact Information
For any privacy concerns or inquiries, please contact us at:ProveraCare Privacy Office:
privacy@proveracare.com
Ontario, Canada
